Ambolo IT / Services / Remote support
Remote IT support, wherever you are
We fix most IT problems without coming round. You open a link, we look at your screen together and you see exactly what we do. For businesses and homeowners across Spain, in the Netherlands and beyond.
What we can fix remotely
Almost anything to do with software, accounts and settings.
- Microsoft 365: email, Outlook, Teams, OneDrive, passwords and two-step sign-in.
- A slow computer, pop-ups, viruses, and installing or updating software.
- Email that doesn't arrive or lands in spam, and your domain settings.
- Installing your certificado digital and signing in to Spanish government websites.
- Getting your invoicing software ready for Verifactu, together with your gestor.
- Wi-Fi and networks from TP-Link Omada or Ubiquiti UniFi, and Eufy or Reolink cameras in the app.
- A printer or scanner the computer can no longer find.
- Getting a hacked WhatsApp or email account back and securing it properly.
How it works
1. Get in touch
Send a WhatsApp or call and tell us briefly what's wrong. A photo or screenshot helps.
2. Open a link
We send you a link to a small program. You start it and give us the code that appears on your screen. Without that code we can't connect.
3. We fix it together
You see everything we do and can watch or get on with something else. You can end the connection yourself at any time.
4. Done is done
When we're finished, you close the program. After that we can't reach your computer until you give us a new code.
For businesses we manage
If we manage your company's computers, they run management software from N-able. Then, under the arrangements we agree together, we can also connect without a code, and we often spot problems before you notice them.
Safe and trustworthy
You stay in control
We only connect when you open the program and give us the code, and you see what we do the whole time.
We won't call you out of the blue
We never ask out of the blue for access to your computer, for your bank codes or for you to transfer money. If someone calls on behalf of 'Microsoft' or 'the bank' with a request like that, hang up: it's a scam.
Agreements in writing
If we work for your business, we record who may connect and how. If that involves processing personal data, we'll sign a data processing agreement on request.
What can't be done remotely
Broken hardware, running cables, mounting access points and a computer that won't start at all. If your internet is completely down, we help you by phone. On the Costa Blanca, from Dénia to Alfaz del Pi, and in Putten in the Netherlands, we then come round. Elsewhere, we'll find a solution together.
Across Spain and the Netherlands
With remote support, distance doesn't matter. We help businesses and homeowners on the Costa Blanca, the Costa del Sol, in Valencia, on the Balearic and Canary Islands, in the Netherlands and beyond. We speak English, Dutch, German and Spanish.
See also our services for businesses and help for private clients.
Want to talk it through?
Send your question on WhatsApp, with a photo of the screen if it helps. You'll get an answer from someone who knows your situation.